Questions importers ask.
Short answers from our export desk in the Mekong Delta.
These are the questions importers ask us before the first order. If your question is not here, write to joy@froko18.com or WhatsApp +84 559 904 699 and we will reply within one working day, Vietnam time.
What is your MOQ, and how many tonnes fit in one shipment?
A 40-foot reefer fits several tonnes of frozen seafood, with the exact split by product set when you share your spec and packing. Minimums per item are agreed per order rather than fixed, so a smaller buyer can still fill a container by mixing products. Tonnages and totals go into the written quote before you commit.
Can you mix fish cake, surimi and pangasius in one container?
Yes. Fish cake, surimi and frozen pangasius travel at the same -18°C and ship in one reefer, which suits buyers who need a few tonnes of each. Durian is the exception and ships in its own container because of odour. We agree the loading plan with you before production starts.
Do you make products to our recipe or under our brand (OEM and private label)?
Yes. Seasoning, shape, size and coating follow your market and your recipe, and cartons can carry your brand or go out as plain export packing. We work with export-registered processors in the Mekong Delta, not our own factory, and align the recipe with them on your behalf. Artwork and label text are agreed per order.
What is your lead time from order to shipment?
Lead time depends on the item, the recipe and the current production slot. For first orders, plan for a few weeks for samples and approval, then a production and loading window agreed in writing. Repeat orders are faster because the recipe and packing are already locked. Exact dates are confirmed with the quote.
How do you hold -18°C from the factory to our port, and can we see the temperature?
Cartons go into blast freezing at the processor and move into the reefer container at -18°C, which runs through loading, port transfer and the ocean leg. We book reefer stuffing at the processor's cold store so the chain is not broken between facilities. Container data loggers are available on request, and the reefer's own temperature log is handed over at destination with the shipping documents.
What documents and photos come with each shipment?
Each shipment ships with the export documents your customs needs, including the commercial invoice, packing list, bill of lading and certificate of origin, along with the processor's lab test results for the lot. Health and other certificates are issued per destination and per order. We send loading photos of each pallet and the container seal before vessel departure, so you see what left Vietnam.
Can we get samples before placing an order?
Yes. We send samples once the recipe, size and packing are agreed on paper, with shipping and courier cost settled before dispatch. Sample volume is small enough to clear by air courier in most markets. If your market needs a bigger evaluation lot, we can arrange a paid sample run after the first sample is approved.
What are your payment terms?
Payment terms are discussed with the quote and depend on product, volume and whether it is a first or repeat shipment. We work with standard international trade instruments and bank transfer, and confirm which option fits before you place the order. Final terms are written into the proforma invoice.
How is the product packed?
Inner pack is to your spec, usually a vacuum or printed bag inside a master carton, with pallet or floor-load stuffing in the container. We agree carton size, net weight, labels, barcodes and pallet pattern per order so your warehouse can handle it without rework. Retail-ready packs and food-service bulk packs are both available.
How do we ask for a quote?
Write to joy@froko18.com or WhatsApp +84 559 904 699, or use the form on the home page. Share the product, target volume, destination port and any recipe or packing notes you already have. We answer within one working day, Vietnam time, and send specs, certificates and a draft quote on the first reply.
From the Mekong, never above -18°C.
Still have a question?
Write to joy@froko18.com or WhatsApp +84 559 904 699. One contact for every shipment.